Communication is mainly divided into Two
Parts
Verbal
Communication
It is the Communication Involves Words, both Spoken and Written.
Non-Verbal Communication
It is the Wordless Communication.
Verbal Communication
It refers to the form of communication in which message is transmitted Verbally.
Communication is done by Word either Spoken (Oral) or Printed (Written).
Oral Communication
It is that Channel of
Communication in which message is transmitted in spoken form.
Examples : Face to Face Conversation,
Interview, Telephone Conversation, Grapevine, etc.
Written Communication
It is the Communication in which Information
is exchanged in the Written or Printed Form.
Examples: Signs & Symbols, Letters, Text
Messages, emails, Reports, Memo, Notice, Minutes, Handbook, etc.
Non-Verbal Communication
It means Transmission of Meanings other than Oral or Written Words.
Non-Verbal Communication is the Sending or
receiving of Wordless Messages.
Examples: Appearance, Body Language, Head
Movements, Eye Contacts, Facial Expression, Gestures, Postures, Tone of the
Voice etc.
Types of Non-Verbal Communication
Sign Language
(Wordless Visuals)
Audio Signals
Examples : Alarm, Drum Beating, Hooters, Buzzers,
Whistle, Bells, Ambulance Sirens etc.
Visual Signals
Examples : No Smoking Sign, Danger Sign, No Horn Sign, Traffic Sign & Lights.
Body Language
Appearance, Head Movements, Eye Contacts, Facial Expression,Gestures, Postures, Tone of the Voice etc.
"Verbal can’t go without Non-Verbal
Non-Verbal can go without Verbal"
Things to Remember
Generally People Retain
10% of What They Read
20% of What They Hear
30% of What They See
50% of What They See & Hear
70% of What They Say
90% of What They Say & Do
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